Effective Date: 5 June 2026
Website: assistsupport.io
These Terms of Service (“Terms”) govern your use of assistsupport.io and the services provided by Assist Support (“Assist Support”, “we”, “us”, or “our”). By engaging our services or using our website, you agree to these Terms in full. If you do not agree, please do not use our website or engage our services.
Assist Support is part of the Assist brand family. These Terms apply to Assist Support’s services only. Each brand in the family maintains its own terms.
Assist Support provides the following services to clinics across the UK and US:
Services are provided remotely unless otherwise agreed in writing. The specific scope, deliverables, and pricing for each engagement are confirmed in a written quote or service agreement before work begins.
All work is scoped and quoted before it begins. A quote sets out the scope of work, the estimated time or fixed price, and the applicable rate. Work will not commence until you have confirmed acceptance of the quote in writing, including by email.
For ongoing services such as website hosting, SEO, or ads management, a separate service agreement or order form will be provided setting out the monthly scope, fee, and notice period.
We reserve the right to decline any engagement at our discretion.
Hourly services are billed at £30 per hour unless otherwise agreed in writing. Time is recorded against each task and reported in a fully itemised monthly invoice.
Fixed-price projects are invoiced as agreed in the relevant quote. A deposit may be required before work begins on larger projects. The deposit amount will be stated in the quote.
Ongoing monthly services are invoiced monthly in advance or in arrears as specified in the relevant service agreement.
Invoices are issued by Clinic Assist Limited (Gibraltar) or Assist Telecommunications Limited (UK) depending on your billing arrangement. VAT will be applied where applicable.
Payment is due within 14 days of the invoice date unless otherwise agreed. We reserve the right to suspend services on accounts with overdue invoices.
Hourly and one-off services may be cancelled at any time before work begins. Once work has commenced, you are liable for time already spent.
Ongoing monthly services require 30 days written notice to cancel unless otherwise stated in your service agreement. Notice must be given by email to the address provided in your service agreement.
We reserve the right to terminate any service agreement with 30 days written notice. In the event of material breach by the client, we reserve the right to terminate immediately.
We do not offer refunds on time already worked and invoiced. For fixed-price projects, refunds on deposits are considered on a case-by-case basis where work has not yet commenced.
If you believe an invoice contains an error, please contact us within 14 days of the invoice date and we will review it promptly.
To enable us to deliver services effectively, you agree to:
Delays caused by failure to meet these responsibilities may affect delivery timelines and are not the liability of Assist Support.
Unless otherwise agreed in writing, intellectual property in all work created by Assist Support in the course of delivering services transfers to you upon receipt of full payment for that work.
We retain the right to reference the work in our portfolio and marketing materials unless you request otherwise in writing.
Any third-party software, platforms, or tools used in the delivery of services remain subject to their own licensing terms. We are not responsible for changes to third-party platforms that affect the services we deliver.
Where we are granted access to your practice management systems, ad accounts, website, hosting, or other third-party platforms, we will use that access solely for the purposes of delivering the agreed services. We will not share, transfer, or misuse credentials or data accessed through those systems.
You are responsible for revoking access when our engagement ends. We recommend doing so promptly.
We will carry out all services with reasonable skill and care. However, to the fullest extent permitted by law:
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
Both parties agree to keep confidential any information shared in the course of the engagement that is not publicly available. This includes but is not limited to business information, patient data, pricing, and system credentials.
This obligation survives termination of the engagement.
We process personal data in accordance with our Privacy Policy, available at assistsupport.io/privacy. Where we access personal data in the course of delivering services, we do so as a data processor acting under your instruction. A Data Processing Agreement is available on request.
We reserve the right to update these Terms from time to time. Material changes will be communicated to active clients by email. Continued use of our services following notification of changes constitutes acceptance of the updated Terms. The current version of these Terms is always available at assistsupport.io/terms.
If you have any questions about these Terms, please contact us at: