IT support that already knows your clinic software.
Most IT support companies will ask you to explain what Cliniko is. We will not. We work with clinic software every day — when something breaks we fix it faster and with less back and forth.
Assist Support provides remote IT support exclusively for private clinics. Medical, dental, aesthetic, physiotherapy, and specialist practices across the UK and US.
£27/hr
Fully itemised billing
Same-day
Response for critical issues
Clinic-only
Specialist support
£0 retainer
No minimum commitment
What we support
Everything your clinic runs on.
Practice Management Platforms
Cliniko, Jane App, PracticeHub, and Zoneee. Setup, configuration, troubleshooting, and day-to-day fixes. Online booking forms, appointment reminder automations, reporting, and data queries.
Staff Onboarding and Access Management
New team member joining? We set them up across every platform your clinic uses. Leaver? We remove access cleanly and securely. No more two-hour admin sessions every time your team changes.
Automations and Integrations
Zapier, Make, and n8n workflows connecting your practice management system to your CRM, your email platform, and your patient communication tools. We build them, maintain them, and fix them when they silently break.
Website and Booking Tech
Booking widget integrations, payment gateway issues, contact form configuration, domain and hosting problems, SSL errors. If it sits between your website and your patient, we handle it.
General Clinic IT
Device setup, software troubleshooting, email configuration, cloud storage, and day-to-day tech issues your team should not have to solve themselves.
Common issues
Problems we fix every week.
- Cliniko online booking stops accepting appointments
- Zapier automation breaks and you lose follow-up data without knowing it
- Appointment reminder sequences stop sending and DNA rates creep up
- New receptionist needs access to six platforms before Monday morning
- Payment integration breaks after a platform update over the weekend
- Staff cannot access clinic systems remotely
How it works
No retainer. No surprises.
There is no retainer and no minimum commitment. You contact us when you need us, we give you an honest estimate of the time involved, and we get on with it. You receive a fully itemised invoice at the end of the month showing exactly what was worked on and how long it took.
Existing Clinic Assist clients receive priority response.
Pricing
Transparent pricing. No surprises.
£27 per hour
Billed monthly in arrears. Fully itemised. No call-out charges. No surprises.
Most IT support tasks take between one and three hours. We will tell you upfront before we start.
Get started
Part of the Assist Support suite.
This service is one part of what we offer. If your clinic also needs help elsewhere, we handle everything under one roof. One team. No retainers.
IT support works best when your website is solid and your clinic software is properly integrated. We handle the full stack.