Tech Support for Clinics
The technical work your team should not have to figure out themselves
Running a clinic means managing a stack of software, hardware, and integrations that all need to work together. When something needs setting up, configuring, or connecting, it takes time your team does not have and expertise that is not their job.
Assist Support provides remote engineer services for clinics across the UK and US. Practical technical work, done properly, by people who already understand how clinics operate.
What we cover
Practice Management System Configuration
Setting up and configuring Cliniko, Jane App, PracticeHub, and Zoneee for new clinics or new locations. User roles, permissions, appointment types, treatment categories, automated workflows, and system preferences configured correctly from the start.
System Integrations
Connecting your practice management system to your CRM, your email platform, your payment gateway, your patient communication tools, and any other software your clinic relies on. We build the connections, test them, and make sure data flows correctly between systems.
New Device and Hardware Setup
New laptops, desktops, tablets, or reception hardware configured and ready to use. Software installed, accounts connected, security settings applied. Handed over to your team ready to go on day one.
Staff System Onboarding
New team member joining? We set them up across every platform your clinic uses with the right access levels for their role. Leaver? We remove access cleanly and securely across all systems. No loose ends.
Remote Troubleshooting and Fixes
When something breaks and your team cannot fix it, we step in remotely. Software errors, integration failures, access issues, configuration problems. Fast response, clear communication, and a fix that actually holds.
Clinic Software Audits
Not sure if your systems are set up correctly or whether you are getting the most out of the platforms you pay for? We audit your current setup, identify gaps and inefficiencies, and give you a clear picture of what needs attention.
Who this is for
Engineer services are used most by clinics that are:
- Opening a new location and need everything set up correctly from day one
- Onboarding new staff regularly and losing time to manual setup processes
- Running on systems that were never properly configured and have accumulated workarounds
- Expanding their tech stack and need integrations built between platforms
- Dealing with recurring technical issues that nobody has properly resolved
How it works
You tell us what you need. We give you an honest estimate of the time involved before we start. We do the work remotely and hand it back to you with a clear summary of what was done. You receive a fully itemised invoice at the end of the month.
No retainer. No minimum commitment. No invoice that does not match what you asked for.
Existing Clinic Assist clients receive priority response.
Pricing
£27 per hour
Billed monthly in arrears. Fully itemised. No call-out charges. No surprises.
We will always give you a time estimate before starting any piece of work.
Book a free consultationTell us what you need. We will tell you how long it will take and get on with it.
Part of the Assist Support suite
Engineer services work best when your IT support, website, and advertising are all running properly alongside them. We handle all of it under one roof.
Assist Support is part of the Assist brand family. Powered by CX Assist technology.